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Cleaning itself does not kill all germs,
but by Removing them, it LOWERS their numbers and the risk of spreading infection!
We, Sandi Cleaning Services, are fully aware of the statements made by the CDC and the news release by Georgia Department of Public Health on 2/26/20, regarding the potential threat of coronavirus (COVID-19) in the United States. We use CDC recommended and EPA-registered disinfectants/cleaning products to clean your home. In response to these statements and the news release, we want to provide information about our coronavirus(COVID-19) planning as below;
COVID-19 planning
Daily temperature check up (** New):
Effective immediately from 2/28/20, all of our employees are to check their body temperature with a thermometer in the office before leaving to the job sites.
Anyone with more than 100 degree shall NOT be assigned but be released to their home for rest and recover.
Personal Equipment (** Enhanced/Updated):
- All of our employees are to wear the disposable gloves per a job site.
- The ear-loop masks (not disposable, but washable) have been distributed to employees on 3/10(TUE).
Because Doctors in U.S. do not recommend it to prevent flu or coronavirus (the inappropriate way to wear the face masks may increase the risks of flu or virus by increasing the chances to touch their face), we do not ask them to wear the mask as a mandatory requirement at the moment.
If you want us to wear the mask at your home, please advise us – we will ask the crew to wear it at your home at least - On top of daily meeting to remind them of wearing gloves, the office staff(s) are randomly visiting the job sites to check from 3/9/20.
Cleaning Equipment
- All rags are washed with detergent and bleach in the afternoon and have been manually checked and folded.
- We are using 2 x bagged vacuums (carpet & mat floors), NOT bagless vacuums.
Vacuum bags are to be changed daily (not more than 2 days maximum) and the filters and roller are to be cleaned/replaced weekly. - All cleaning supplies and equipment are to be checked daily basis by the office supervisor before leaving.
- If you want us to use your own cleaning equipment such as a vacuum, please advise us.
Customer engagement:
Our COVID-19 planning has been emailed to all our current/potential customers on 2/28/20 and updated on 03/13/20. For the current customers, who don’t have an email address in our system, it is being delivered by the office staff in person. Currently, we are actively communicating with customers to reschedule the service when they have a plan to travel abroad. Should you have a oversea travel plan, please contact to the office to coordinate your service schedule.
Inventory Status of Cleaning Supplies:
We know that some cleaning supplies are sold out at all stores due to the panic buying. As of 03/13/20, we have enough supplies for 9-weeks without any additional purchases but keep working on purchasing. We will not change any cleaning supplies to alternatives without any prior written notice.
Requests to our valued customers:
Common cold and flu viruses are not unusual during the winter season. However, we cannot be too careful when flu or other infectious diseases are around.
- Please contact to the office by text or email to reschedule your cleaning service, when you have sick family members.
- Please coordinate to schedule your upcoming cleaning services in advance, when you have a plan to travel abroad.
Questions & Answers regarding our COVID-19 planning:
- Do you sanitize the cleaning supplies and equipment?
Honestly, we cannot say that we do sanitize all of our cleaning supplies and equipment due to the different expectation for the terms of “Sanitization”.
However, all rags are washed with detergent and bleach, and have been manually checked and folded everyday. We are NOT using ‘bagless vacuums’ – vacuum bags are to be changed daily(not more than 2 days maximum) and the filters/rollers are to be cleaned or replaced weekly.
- Do you offer ‘Deep Cleaning Service with extra cost’?
We are to clean your home upon our basic cleaning procedure. If you have specific areas to be taken care of, please advise us in advance. We will take care of it without any additional charge. The only things we offer with the extra costs are to clean the inside of the oven and/or the inside of the refrigerator (should be empty for cleaning). We learned that it is difficult to define the ‘Deep Cleaning’ through our 20+ years of experience in this industry.
- Can you sanitize our home other than ‘regular cleaning’?
Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers of the risk of spreading infection. Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning. it can further lower the risk of spreading infection. It is our understanding that the diluted bleach is said to be one of the ways to sanitize the surfaces. However, it should be left at least 5 minutes after spraying. Because the diluted bleach may damage the surfaces such as marble, luxury hardwood and so on, we do NOT use the diluted bleach. EPA-registered cleaning products such as Clorox Clean-up for the bathroom(toilet bowls, sink and tubs) and 409 Multi-Surface Cleaner for the kitchen are to be applied as per standard cleaning procedure, which are described to kill 99.9% of bacteria and viruses. If you want us to use yours, please contact to the office before we arrive to give the proper instruction to the crew in the field.
released on February 28, 2020
1st update on March 13, 2020
2nd update on March 17, 2020